ZERNAVION Returns Policy

At ZERNAVION, we are committed to ensuring your total satisfaction with your purchase. Should you find it necessary to return any item bought from us, our Returns Policy is designed to be straightforward and hassle-free. Below are the guidelines you should follow to ensure a smooth returns process.

Eligibility for Returns

• All return requests must be initiated within 30 days of the delivery date.
• Items must be in their original condition, with all tags and packaging intact.
• Products that have been used, damaged, or altered are not eligible for return.

Return Process

1. Contact our customer service team at [email protected] to initiate a return request.
2. Provide your order number and reason for return in your correspondence.
3. Once your return is approved, you will receive detailed instructions on how to send the item back to us.

Refunds

Upon receiving and inspecting the returned item, a refund will be processed to your original payment method. Please allow 7-10 business days for the refund to reflect in your account. Note that shipping fees are non-refundable.

Exchanges

ZERNAVION offers exchanges only for the same item in a different size or color. If you want to replace your purchase with a different item, please follow the return process outlined above and place a new order.

Condition of Returns

We reserve the right to deny a refund if the returned items do not meet our return requirements. Please ensure all returned items are packaged securely to prevent damage during transit.

Contact Us

For any questions or concerns regarding our Returns Policy, please get in touch with our support team at [email protected] or call us at 1-800-123-4567.